Refund policy

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Return and Refund Policy

Last updated: July 12, 2026

Returns

We accept returns within 3 (three) days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at elegantsandg@outlook.com with your order number and the reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5–7 business days.

Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges

We offer exchanges for different sizes or styles within the 3-day return window. Please contact us to arrange an exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at elegantsandg@outlook.com with photos of the issue. We will resolve the matter promptly with a replacement or full refund.

Contact Us

For any questions regarding returns or refunds, please reach out to our support team at elegantsandg@outlook.com.

Our Address

235 PICKFORD AVE
SAN ANTONIO, TX 78228